For
Sales Call: (858) 622-6610 For
Rentals Call: (858) 622-6613
About
Us - Frequently
Asked Questions - Warranty Infomation
CUSTOM
CREATIONS If
you can imagine it, we can build it·a unique,
one-of-a-kind product or program that's distinctively
yours. We can turn your product into a larger
than life interactive promotion to target
your markets and meet your goals. Count on
us to create the right design and promotion,
and make sure it works for you. Your finished
inflatable can take shape in minutes! Just
plug it in and in minutes· you are ready to
go!
SERVICE
We pride ourselves in giving
all our customers unsurpassed service. Successful
promotions and events take more than just product
or equipment. They require creativity, imagination,
coordination, and much more. We will work closely
with you to create the ultimate promotion or event.
Whether you're buying or renting, we are dedicated
to helping you make your promotion or event the
best that it can possibly be.
QUALITY,
SAFETY AND DEPENDABILITY
Because we both manufacture and rent our inflatables,
we are constantly observing them in use and obtaining
feedback on increasing their enjoyment and safety.
This results in our inflatables being the safest
on the market. This all results in unsurpassed quality
and dependability. Whether buying or renting, you
can depend on us to provide you with the highest
quality inflatables and interactive games and the
best customer service possible. All our inflatables
are MADE IN THE USA to strict industry standards!
A UNIQUE MANUFACTURING STYLE We
pride ourselves in innovative and creative manufacturing
techniques. Our inflatables are manufactured with
our exclusive web reinforcement technique at every
critical seam. We use top quality USA manufactured
fabric, industrial strength thread and the best
paint and digital imaging available.
RENTAL
For those of you with changing,
event-driven promotional needs, our rental division,
Party
Pals, offers a wide range of interactive
games and rental products. All our games and products
come fully equipped and staffed with trained, professional
attendants. Our products and all-encompassing service
will help make your event or promotion a huge success!
What type of material
is used in inflatable manufacturing?
A
A cold-air inflatable is made with Vinyl
Coated Nylon (VCN). VCN is manufactured with use of nylon
“scrim” which gives the fabric its support. Liquid vinyl is
then colored, poured over the scrim and set to harden. VCN
comes is various weights from 3 ounce to 22 ounce. The design
and use of the inflatable determines which weight VCN is used.
The inside support system of an inflatable is made of 210
or 420 Dinear. Dinear is very similar to parachute materials
and it is standard for this fabric to be Flame Retardant.
Q
Can VCN be Flame Retardant (FR)?
A
Yes, VCN can be purchased FR. In fact, the material Interactive
Inflatables uses meets the NFPA 701 FR test (extinguishes
within 3.7 seconds), the highest industry standard.
Q
Can VCN be ordered in any color?
A
Yes, VCN can be matched with the international Pantone
Matching System color code (PMS) supplied by the buyer.
Choosing a preferred PMS color may delay the production
time. Our fabric vendor upon request manufactures these
specific colors, only. Check with Interactive Inflatables
for approximated lead-time.
Q
How does a cold-air inflatable stay inflated?
A
An inflatable uses a continuous blowing fan to stay
inflated. A continuous power supply is needed to operate
and inflatable.
Q
What type of fans do they use?
A
The range begins with an internal fan (for smaller inflatables)
to 1.5+ horsepower fans. The fans consume usually between
7 amps and 20 amps.
Q
Can these fans be wired for international use?
A
Yes, Interactive Inflatables can wire fans for international
use and supply the client with country-specific electric
plugs.
Q
Can inflatables be internally lit?
A
Yes, most shapes and product replicas can be internally
lit. Consult your Interactive Inflatable sales representative.
Q
How do you install an inflatable?
A
Parking Log, Park, Beach, Store Front
installations are rather simple. Each product comes with a
complete instruction manual for these types of installations.
It is important that inflatable are staked down at all corners
and protected by the supplied ground tarp before the inflation
fan is turned on. Turn the inflation fan on and guide the
inflatable to its proper position as it inflates. For general
usage instructions, click here. A professional should
handle Rooftop Installation . Interactive
Inflatables offers installation services.
Q
How long can an inflatable stay inflated?
A
Inflatables can stay inflated for as long as the fan
is working properly and the weather permits.
Q
What is permit able weather when using an inflatable?
A
An inflatable should not be used when winds exceed 25
mph, if it's raining or snowing outside. (It is ok to set
up an inflatable on snow as long as the fan is protected
from water damage). Definitely bring the inflatable down
if there is lightening.
Q
What type of art processes are used in the manufacture
of inflatables?
A
Several different processes. Our Art Department employs
hand art (paintbrushes), airbrushing, silk screening and digital
imaging.
Q
How do we supply Interactive Inflatables with artwork
files for manufacturing?
A
Interactive Inflatables has conveniently prepared an Artwork
Specification Form. Following these steps ensures the
highest quality artwork.
Are there any accessories that come with the
inflatable?
A
Interactive Inflatables concentrates on Turn-Key execution.
Each product is accessorized with a carrying bag, 50' extension
cord, steel stakes, ground tarp, safety tethers, repair
kit and instruction manual.
Warranty
Interactive
Inflatables, Inc. warranties our products for one year
from date of purchase against material defects and workmanship.
Date of purchase
is defined as the shipping date. INTERACTIVE INFLATABLES
will perform warranty replacement and/or repair, at the
discretion of INTERACTIVE INFLATABLES, in a reasonable
amount of time at no charge to the original owner. Warranty
includes labor and parts only. Shipping costs for warranty
work needed during the first 90 days of the warranty period
will be the responsibility of INTERACTIVE INFLATABLES.
Shipping costs for warranty work after the first
90-day warranty period will be the responsibility of the
owner.
INTERACTIVE INFLATABLES must be notified immediately of
any perceived defect that may be covered under this warranty.
Failure to do so will void this warranty. INTERACTIVE
INFLATABLES will issue a written Return Goods Authorization
(RGA). All terms and conditions precedent for the repair
and/or warranty work will be detailed and agreed to prior
to INTERACTIVE INFLATABLES' receipt of the inflatable
for the repair and/or warranty work.
No inflatable will be repaired under warranty without
an authorized RGA. To obtain an RGA authorization, please
call 858-622-6610.
Failure of fabric, webbing, stitching, blower parts, fabric
parts, graphics, lighting systems and normal wear and
tear are covered under this warranty. All other causes
of damage including, but not limited to, damage due to
extreme weather, unusual use, abuse, uses other than recommended
use, vandalism, theft, misuse (not following recommended
use, and care instructions) are not covered under this
warranty. This warranty is not transferable; it extends
only to the original owner.
This warranty does not cover banners and
does not cover any item attached to the inflatable by
anyone other than Interactive Inflatables. Any alterations
made to the electrical system, blower, inflatable, or
lighting system without written consent from INTERACTIVE
INFLATABLES, will void this warranty.
Interactive Inflatables, Inc. warranties
our Sky Dancers and Sky Tubes for 90 days from date
of purchase against material defects and workmanship
and a one year warranty on the blower.
Interactive Inflatables's warranty policy states
that in order for Interactive Inflatables to satisfy its
warranty, an INTERACTIVE INFLATABLES employee must first
inspect the product unless otherwise noted in writing
by an INTERACTIVE INFLATABLES
QUALITY,
SAFETY AND DEPENDABILITY 
RENTAL